Tomsky’s writing is colorful – full of foul language, juvenile humor, and peppered with examples of how he became a “down” member of hotel staffs that are primarily Black or Latino. Many pages are devoted to skirmishes among staff and employers, and the unpleasant customers who don’t realize how their experience is detrimentally affected by their behavior – not least of all, failure to grease a palm. The narrative peaks again when new private equity managers try to force out the old employees for cost-cutting measures, thereby engaging in a fierce battle with the union, and ultimately Tomsky. Dangers are involved for all parties when the bottom line is the only guiding principal, and that is startling clear in Tomsky’s account, but other than a few brief highlights I would skip to the appendix where Tomsky dictates his tips and tricks for hotel survival boot camp.